Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at om97apparel@gmail.com. We will then send instructions on where to return the item.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at om97apparel@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we'll send out the correct item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at om97apparel@gmail.com.

30-Day Return & Refund Policy

At OneMore, we stand behind the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the original date of purchase.

Eligibility for Returns
To qualify for a return and refund, the item must be returned within 30 days of the purchase date. The product must be in its original condition, unused, and returned with all original packaging and components included.

Return Process
To initiate a return, customers must contact us to request return instructions. Once approved, the item must be shipped back to our designated return address. Customers are responsible for ensuring the product is properly packaged and returned safely.

Refund Issuance
Refunds will be processed only after the returned item has been received and inspected. Once we confirm that the returned product meets our return eligibility requirements, a refund will be issued to the original method of payment.

Please note that refunds cannot be issued until the returned item has been received by our team.

Additional Information

  • Items returned after the 30-day window may not be eligible for a refund.

  • Shipping costs are non-refundable unless otherwise stated.

  • We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

If you have any questions regarding returns or refunds, please contact our support team and we will be happy to assist you.

Thank you for choosing OneMore.